Terms of Use

1. Parties and scope

The Service is provided by ManraOs. These terms form a whole with the Privacy Policy, the Cookie Policy and the rules and notices shown in the app. Purchases made with money on the website are also subject to the contract for those sales (the digital sales contract) and to consumer law; where it conflicts with these terms, that contract prevails.

2. Eligibility and age

The Service is for users aged 13 and over, in line with its age rating on Google Play. If you are under 18, you may use the Service only with the permission and supervision of a parent or guardian; you should read these terms together with them.

Purchases with real money on the website (paid by card or bank transfer) are only for users aged 18 or over. At checkout you confirm that you are 18 or older. If this statement turns out to be untrue, we reserve the right to cancel an undelivered order and refund the payment, and to disable web purchases on your account.

Some tasks and surveys are subject to the company’s own age and country requirements (e.g. many surveys require 16 or 18); tasks completed without meeting them or by giving a false age may not be credited and, if credited, may be taken back. If the law of your country prohibits the use of the Service or of a reward, you may not use the Service for that purpose; we reserve the right not to offer or to restrict the Service in certain countries.

3. Account

• You create your account with your Google account. You are responsible for the accuracy of your details and the security of your account.
• Each person may use only one account, and only one account may be used on a device. If a device was previously used with another account, only that account can be used on it.
• Your account is personal; it may not be sold, transferred, rented or used by anyone else.
• Tell us immediately if you believe your account has been used without your permission.

4. What GG is

GG is a virtual point used within the Service; it is not money, electronic money, a means of payment or a security, and it has no value in any currency and no fixed value. Where it can be applied as a discount at checkout, it is still not a means of payment.

• GG cannot be exchanged for cash, is not refundable, earns no interest, cannot be transferred to another account, cannot be sold and cannot be used outside the Service.
• You do not own GG; it is a revocable right of use, subject to these terms, that you can use to request rewards within the Service.
• We may change at any time how much GG is earned for an activity, rates, limits, the reward catalogue, the GG price of rewards and prices, and we may remove a reward, task or way of earning. Changes apply going forward and do not affect requests you have already made.
• GG and rewards given for a campaign, an event or for a limited time may have an expiry date; unused amounts end when it passes. Your GG balance may also end under the inactivity rule in section 12.
• We reserve the right to correct or take back GG and rewards credited to your account because of a technical error, a wrong price or incorrect crediting, and to cancel requests made by taking advantage of such an error.
• There is no guarantee that you will earn a certain amount of GG or that a certain reward will always be available.

5. Earning GG

• Tasks and surveys: you can earn GG by completing tasks offered by third-party companies. The task requirements are set by the company; tasks and their amounts may change or be removed without prior notice.
• Ads, mini games, the wheel and daily rewards: the amounts, durations and daily limits are shown in the app and may change. GG won from games of chance has no cash value.
• Referral programme: you may earn rewards for people you invite at the rate shown in the app at that time. Inviting yourself, inviting accounts created with the same device or advertising ID, or paying others to sign up is not rewarded; GG earned this way is taken back.
• No GG or other reward is given for rating or reviewing the app. If you see such an offer, please report it to us.

6. Offer companies and reversals

• Tasks, surveys and offers are provided by third-party companies; their content, availability, amounts and crediting depend on those companies and are not guaranteed by us.
• The company offering a task decides whether it has been completed. GG is not credited until the company reports completion; we cannot change the company’s decision and we are not obliged to pay earnings that the company does not pay.
• Depending on the company, the task and our checks, crediting may take from minutes to days. Earnings that need a security check may be held until the review is complete.
• Tasks involving an app you have installed before, and tasks completed through a VPN/proxy or on an emulator, are usually not rewarded.
• If a company later cancels or reverses a task (e.g. fraudulent activity, refund, requirements not met), the GG credited for it is deducted from your account. If your balance is insufficient, it may become negative and the shortfall is offset against your future earnings.
• For a task that was not credited, first contact the company through the support form inside the task; after you receive the company’s answer you can write to us.

7. Reward requests and delivery

• When you request a reward, its GG price is set aside from your balance and your request is reviewed. Requests are reviewed manually or automatically; the product is obtained from stock or a supplier and delivered.
• A delivered code appears in your in-app inbox and your web account; for top-up products, the top-up is made with the details you entered. Delivery time depends on stock, supply and review and is not guaranteed.
• We may limit requests for security and sustainability (e.g. periodic request limits, a waiting period for new accounts, checks based on account activity, different conditions for requesting the same product again). A Google Play Integrity check and additional information or verification may be required; if verification is not completed, the request may be rejected.
• It is your responsibility to check the region, country and usage conditions in the product description before requesting, and to enter the player ID correctly for top-up products.
• If a product runs out or cannot be supplied, we may offer an equivalent product or reject the request and refund the GG.

8. Refunds and rejections

• A delivered code or top-up cannot be refunded or exchanged for another product. Keeping the code safe after delivery is your responsibility.
• If a delivered code does not work or there is another problem with the delivery (e.g. wrong product, incomplete top-up), you must report it to support with your request number within 7 days of delivery; you do not need to type the code in your message. We reserve the right to reject reports made after this period.
• We check your report with the supplier; if the code is confirmed unused and faulty, we provide a new code or refund the GG. No new code or refund is given for problems caused by the code being shared, lost or used by someone else after delivery, or by not following the region, country or usage conditions in the product description.
• If we cannot deliver your request or reject it for a reason other than security, the GG set aside is returned to your account.
• If your request is rejected because of suspected cheating, abuse or a breach of these terms, the GG may not be refunded and the measures in section 11 may apply.

9. Paid items and web purchases

• Paid items in the app (e.g. diamonds) are sold through Google Play; payment and refunds are subject to Google Play’s rules. If you are under 18, you may make in-app purchases only with the permission of a parent or guardian. Virtual items you buy cannot be exchanged for cash or transferred, and a purchase does not guarantee that a reward request will be approved.
• Purchases with real money on the website are only for users aged 18 or over and are subject to the digital sales contract; the contract is shown at checkout and you cannot pay without accepting it.
• Items and earnings linked to payments that are cancelled, refunded, unjustifiably disputed (chargeback) or found to be fraudulent are taken back; the account may be restricted and new purchases may be stopped.

10. Prohibited conduct

The following are prohibited:

• Hiding or changing your country or location with a VPN, proxy or by any other means.
• Using an emulator, a rooted or modified device or a modified app; trying to bypass Google Play Integrity or other security checks; using cheating apps.
• Creating or using more than one account, using someone else’s account, buying or selling accounts or GG.
• Earning GG with bots, automation, macros, click farms or similar tools.
• Misleading offer companies: giving fake or inconsistent survey answers, completing tasks against their requirements, making fake sign-ups or payments.
• Abusing the referral programme.
• Unjustified payment disputes (chargebacks), abusing refund processes, using stolen payment methods or payment methods belonging to someone else.
• Giving false information about your age, country or identity.
• Interfering with the Service: tampering with requests, exploiting vulnerabilities, bugs or wrong prices instead of reporting them to us, reverse engineering, creating excessive load.
• Abusing support and chat channels, insulting others, giving misleading information or sharing other people’s personal data.
• Using the Service for unlawful purposes.

11. Measures and appeals

If these terms are breached or cheating is suspected (e.g. VPN/proxy, multiple accounts, bots or automation, emulators or modified devices, chargebacks or refund abuse), we may apply one or more of the following measures depending on the seriousness of the case:

• A warning; temporary or indefinite restriction of features such as the store, chat, support or tasks.
• Holding earnings and requests until a review is complete.
• Taking back GG obtained through the breach and rejecting pending requests.
• Deleting or resetting all or part of the GG balance and unused rewards in the account.
• Suspending or closing the account and the devices involved; applying the same measures to other accounts we consider to belong to the same person.

For serious or repeated breaches, permanent measures may be applied directly without a prior warning. We reserve the right to claim the value of rewards obtained through cheating and delivered, and to take legal action.

Some measures may be taken by automated systems. For security reasons we may not disclose our detection methods or the details of the reason. If you believe a measure was a mistake, you can appeal through the appeal option in the app or via support; we review your appeal and keep, change or lift the measure.

12. Account closure, inactivity and end of the Service

• You can delete your account at any time (https://giftgame.app/deleteAccount). When you delete your account, your GG balance and pending requests end permanently.
• If there is no sign-in to your account for 3 months or more, we reserve the right to reset or delete the GG balance and the free, unused rewards and entitlements in your account (e.g. wheel spins, daily and campaign rewards). This is a right, not an obligation: we decide whether, when and to what extent to apply it, and not applying it to one account does not mean it will not be applied to another account or later. We may give notice beforehand, but notice is not guaranteed. This right does not cover reward requests already made and pending, or items you paid for.
• We may change, suspend or discontinue the Service, a feature, a type of reward, tasks or the offering of the Service in certain countries at any time. If the Service will end entirely, we will announce it at least 30 days in advance, except in cases beyond our control such as force majeure, a legal requirement or the removal of the app from the store; during that period you can request available rewards with your balance. After that period, any unused GG balance and rewards end without any compensation.

13. Third-party brands and services

Brand and product names in the reward catalogue (e.g. game, store and gift card brands) belong to their owners; these brands are not partners or sponsors of the Service. Codes and top-ups are subject to the brand’s own terms. Offer companies, ad networks and other third-party services are responsible for their own content and performance.

14. Intellectual property

All rights in the software, design, text, logos and images of the Service are reserved by ManraOs and its licensors. You may use the Service only for personal, non-commercial purposes under these terms; content may not be copied, reproduced or distributed without permission.

15. Limitation of liability

• The Service is provided "as is" and "as available"; it is not guaranteed to run without interruption or error, to be fit for a particular purpose, to provide a certain amount of earnings or to work on every device and in every country. Interruptions may occur due to maintenance, failures, third-party outages or force majeure.
• We are not responsible for the actions, decisions or performance of offer companies, ad networks, reward brands and suppliers.
• We are not responsible for losses caused by you not keeping your Google account or device secure, or by a code being shared or lost after delivery.
• No liability is accepted for indirect losses such as GG not earned, an expected reward or loss of profit.
• Liability for intent and gross negligence and your consumer rights that cannot be limited by contract remain unaffected.

16. Changes

We may update these terms from time to time. The current version is always on this page. We announce significant changes, with their effective date, in the app or on the website. Continuing to use the Service after a change means you accept the new terms; if you do not accept them, you can delete your account. The reward catalogue, rates, limits and rules shown in the app are updated within the Service; changes to them are not changes to these terms.

17. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. As a consumer, your right to apply to the consumer arbitration committee or consumer court of your place of residence, within the monetary limits set by law, remains unaffected. For disputes with users who are not consumers, the courts and enforcement offices of the service provider’s place of business have jurisdiction. We ask you to try to resolve any dispute through support first.

If any provision of these terms is held invalid, the other provisions remain valid. Our failure or delay in exercising a right does not mean we waive it. These terms are published in Turkish and English; in case of conflict, the Turkish text prevails.

18. Contact

For questions about these terms: gift.game.app@gmail.com.